Shipping policy

MODM

OUR SHIPPING AND DELIVERY POLICY

This is our shipping and delivery policy. It will apply to all orders purchased from us.

Reference to business days in this policy will mean the days of Monday to Friday

(excluding any UK public or bank holidays).

The delivery estimates provided will run from your order being dispatched. We will

usually dispatch orders within 3 business days (subject to our stock and availability).

1. UNITED KINGDOM ORDERS

If you are ordering from within the United Kingdom, please consult the shipping

information set out in this section.

1.1. SHIPPING INFORMATION

Delivery Locations

Please note that orders to the Highlands and any remote islands of the United

Kingdom may incur additional shipping costs. Any orders to these locations may also

have different delivery times to those stated below. We will notify you of these

matters either at the time of placing your order; or in any event, prior to the dispatch

of your item.

Please note that we cannot currently deliver to any of the following locations:

Northern Ireland

Non Mainland UK Destinations

Shipping Methods

All of our orders are shipped via Royal Mail. You will be provided with tracking details

once your order has been dispatched. You will have the choice of the below delivery

options when you purchase your order. Please note that very large orders may attract

additional shipping costs. You will be notified before your order is dispatched should

this be the case.

STANDARD SHIPPING

The delivery fee for this shipping method is £3.95.

Your order will usually be delivered within 3-5 business days of it being dispatched.

FREE DELIVERY

The delivery fee for this shipping method is £0.

Your order will usually be delivered within 3-5 business days of it being dispatched.

1.2. DELAYS

We will make sure, as far as reasonably practicable, that your order is delivered in

accordance with the above timeframes. Please note that we will not be responsible

for any orders which are delayed by events which are beyond our reasonable control,

such as poor weather conditions.

If you have not received your order within the anticipated timeframe, please consult

any tracking information provided by the courier. If you cannot access any such

tracking information or have any further questions about a delayed order you can

email : iinfo@modm.co.uk

If you believe your order has been lost, please consult the relevant section below.

1.3. LOST OR DAMAGED ORDERS

The goods you have purchased will usually remain at our risk until delivery, in

accordance with consumer laws. In the event that your order is lost or has been

damaged in transit and the fault rests with the courier, we will usually make sure that

you are either refunded or that replacement items are provided.

There are however some circumstances where we cannot be held liable for lost or

damaged orders.

You must also take all reasonable steps to ensure the safe delivery of your order by

doing the following (we cannot accept liability for lost or damaged orders where you

fail to reasonably take these steps):

I. providing the full and accurate delivery address when you place your order;

II. providing any further relevant delivery instructions;

2/5III. engaging with any requests made by the courier for information;

IV. collecting your order from any parcel shop or drop-off point within any

required timeframe imposed by the courier.

We will usually make enquiries with the courier to establish whether an item has been

lost in transit. Upon confirmation that the order has been lost, we will typically

commence the process of issuing a refund or a replacement order.

If you would like to return an item because it has been damaged in transit please

consult our returns policy.

2. INTERNATIONAL ORDERS

If you are ordering from outside of the United Kingdom, please consult the shipping

information set out in this section.

2.1. SHIPPING INFORMATION

Delivery Locations

We currently ship to the following places outside of the United Kingdom:

USA

E.U.

Please note that orders for delivery to remote areas may incur additional shipping

costs. Orders for delivery to remote areas may also have different delivery times to

those stated below. We will notify you of these matters either at the time of placing

your order; or in any event, prior to the dispatch of your item.

Shipping Methods

All of our orders are shipped via UPS.

You will be provided with tracking details once your order has been dispatched.You

will have the choice of the below international delivery options when your purchase

your order.

INTERNATIONAL SHIPPING

The delivery fee for this shipping method is £35.

3/5Your order will usually be delivered within 10-14 business days of it being dispatched.

FREE INTERNATIONAL SHIPPING

The delivery fee for this shipping method is £0

Your order will usually be delivered within 10-14 business days of it being dispatched.

2.2. DELAYS

We will make sure, as far as reasonably practicable, that your order is delivered in

accordance with the above timeframes.

The timeframes provided are estimates. Delivery may take longer if your order is held

by customs. You must ensure that you provide all relevant paperwork and details to

enable your order to travel through customs, where required.

We will not be responsible for any orders which are delayed by events which are

beyond our reasonable control, such as poor weather conditions or faults attributable

to third parties.

If you have not received your order within the anticipated timeframe, please consult

any tracking information provided by the courier. If you cannot access any such

tracking information or have any further questions about a delayed order you can

email : iinfo@modm.co.uk

If you believe your order has been lost, please consult the relevant section below.

2.3. IMPORT DUTIES AND TAXES

In some countries, your order may be subject to import tax and/or duties. These are

levied upon arrival at the relevant destination. Any unforeseen additional import

duties or taxes must be paid by you. If you do not pay these charges, your order may

be returned to us and we cannot refund the outbound and inbound shipping costs in

those circumstances. We will deduct any such costs from your total refund for your

order.

You can check with your local customs office before placing an order to confirm the

details or any import duties and taxes.

4/52.4. LOST OR DAMAGED ORDERS

The goods you have purchased will usually remain at our risk until delivery, in

accordance with consumer laws. In the event that your order is lost or has been

damaged in transit and the fault rests with the courier, we will usually make sure that

you are either refunded or that replacement items are provided.

There are however some circumstances where we cannot be held liable for lost,

damaged or destroyed orders.

We cannot be responsible should local customs authorities confiscate or destroy any

item from your order. Please always check with your local customs office before

purchasing.

You must also take all reasonable steps to ensure the safe delivery of your order by

doing the following (we cannot accept liability for lost orders where you fail to

reasonably take these steps):

I. providing the full and accurate delivery address when you place your order;

II. providing any further relevant delivery instructions to the courier;

III. engaging with any requests made by the courier for information;

IV. collecting your order from any parcel shop or drop-off point within any

required timeframe imposed by the courier;

V. providing any required documentation to customers for the clearance of your

order.

We will usually make enquiries with the courier to establish whether an order has

been lost in transit. Upon confirmation that the order has been lost by the courier, we

will typically commence the process of issuing a refund or a replacement order.

If you would like to return an item because it has been damaged in transit please

consult our returns policy.